India experiences 233 cases of cybercrime every day.
May 2024
I4C
Challenge
The challenge was to design a user-friendly solution that educates users, simplifies reporting, and provides real-time support to combat cybercrimes effectively.
Outcome
Developed CYodha, an AI-powered chatbot for Indian population that:
Analyze and verify suspicious emails, messages or links.
Guide users through reporting process with real-time assistance.
Provide a secure, multilingual interface accessible via popular apps like WhatsApp, Telegram and web platforms.
Impact
To create a solution that empowers the Indian public to effectively address and manage various forms of cybercrime.
Collaborators
Gayatri Vyawahare | Aditya Kumar
Role
Research | User Flow | Conversation Flow | UI Design
Systems Thinking
A system design approach to undercover the need of indian public when facing cybercrime
Lets solve this crime
How can we solve the crime if we don’t know what happened?
So lets look into the current system
ERAF
UML
And what is government saying?
Well these are the Don’ts of cybersecurity by goverment
Methods of research used
Field visit and Observation
To understand and analyse current conditions of cyber police stations in india
To know the first hand experience of how police and victims deals with cybercrime
Survey
To get know the awareness level in common public regarding cybercrime
Lets investigate the police
What is police saying?
“It takes time to deal with inter-state cases”
“Morphing , ransom wear , revenge account and lottery scam are very common”
“Nothing is free if not money then data is the price”
“We lack in tech part of Techno-Legal Cases”
“Criminals are mostly 8th 10th failed trained individuals”
“It is difficult to make data admissible in court”
“It is hard to extract required data from protected devices”
“We lack in man power”
“It is hard to trace devices as we do not have technical background”
What are the victims saying?
“Kept paying money repeatedly”
“Cannot tell my Parents”
“NO way to check authenticity of Bank”
“Terms and Conditions are shady while installing Application”
“Hacker keeps extorting money”
“Did not know what to do”
“The delivery man number scammers messaged had code which if dialed would have transferred all my call to that number ”
“i think they got my number from India post parcel ”
“I did not received any help from customer support”
“Did not know that *21* is code for call transfer”
“Scammers called and said that they are from India post”
“Chat GPT saved me”
What is police doing?
Police uses celibate (CPU) to track, investigate and crack cybercrime cases. One police station only has 2 CPUs and only 1-2 people know how to use it. This is how they use it.
